Terms of service

Article 1 – Definitions

Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Consumer: a natural person acting outside their trade, business, craft or profession.

Entrepreneur: Panter Projects, trading as WilderPaw.

Distance contract: a contract concluded between the entrepreneur and the consumer within an organised system for distance selling, using one or more means of distance communication up to and including the moment the contract is concluded.

Day: calendar day.

Article 2 – Identity of the Entrepreneur

WilderPaw is a trading name of Panter Projects, established in Amsterdam.

Email: contact@wilderpaw.com
Chamber of Commerce (KVK) number: 97911399
VAT identification number: NL005295979B25

Article 3 – Applicability

These Terms apply to every offer made by WilderPaw and to every distance contract concluded between WilderPaw and the consumer.

Before the contract is concluded, the text of these Terms is made available to the consumer.

If any provision of these Terms is void, the remaining provisions stay in force and the void provision is replaced by one that reflects its original intent as closely as possible.

Article 4 – The Offer

Offers are non-binding and may be amended by WilderPaw.

Product listings contain an accurate description, and images are intended to provide a faithful representation of the product. Obvious mistakes or errors in an offer are not binding on WilderPaw.

Prices include VAT.

Article 5 – The Contract

The contract is concluded once the consumer accepts the offer and WilderPaw confirms it.

WilderPaw takes appropriate measures to secure electronic payments and data.

Every contract is subject to product availability.

Article 6 – Right of Withdrawal

By law, the consumer may withdraw from the contract without giving a reason within 14 days of receiving the product by informing WilderPaw in writing or by email. The consumer then has a further 14 days to return the product.

WilderPaw offers more than the law requires: a 30-day home trial from the date of delivery. See our Return & Refund Policy for exactly how this works.

Article 7 – Costs of Withdrawal

The consumer bears the direct cost of returning the product.

We recommend using a tracked shipping service. The return shipment remains the consumer’s responsibility until it reaches WilderPaw.

After receipt of the returned product, the amount paid is refunded within 10 business days.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to personalised products, products that cannot be returned due to their nature, products that cannot be returned for hygiene reasons once unsealed or used, or services that have been fully performed within the cooling-off period.

Article 9 – The Price

Prices include VAT and will not be increased during an offer’s validity period, except where required by statutory VAT-rate changes.

Printing and typographical errors are reserved. WilderPaw is not obliged to honour a price that is clearly incorrect.

Article 10 – Conformity and Warranty

WilderPaw guarantees that products conform to the contract, the stated specifications and applicable legal requirements.

Defects should be reported in writing within 14 days of delivery.

The warranty does not cover damage caused by misuse, unauthorised modification or normal wear and tear.

Article 11 – Delivery and Execution

WilderPaw takes the greatest possible care when processing and delivering orders. See our Shipping Policy for current handling and estimated delivery times.

If delivery is delayed or becomes impossible, the consumer will be notified in good time and will be entitled to cancel the order and receive a refund.

The risk of loss or damage during transit remains with WilderPaw until the order has been delivered to the consumer.

Article 12 – Payment

Payment is due at the time of ordering via the payment methods offered at checkout.

The consumer must promptly report any inaccuracies in the payment details provided.

Article 13 – Complaints

Complaints should be reported to contact@wilderpaw.com within a reasonable period after the issue is discovered.

WilderPaw will respond within 14 days or indicate when a more detailed response can be expected.

If a complaint is justified, WilderPaw will repair or replace the product or offer an appropriate refund.

Article 14 – Liability

WilderPaw’s liability for direct damage is limited to the value of the relevant product.

WilderPaw is not liable for indirect or consequential damage, such as loss of profit, unless the damage was caused by intent or gross negligence.

WilderPaw is also not liable for damage arising from force majeure, including natural disasters, pandemics, strikes or similar circumstances beyond WilderPaw’s reasonable control.

Article 15 – Disputes

These Terms are governed by the laws of the Netherlands.