Refund policy
30-Day Returns
Not completely happy with your order? We’re sorry to hear that, but no worries: at WilderPaw, you have 30 days to decide whether the product is right for you and your pet.
How Do Returns Work?
Let us know within 30 days of receiving your order that you’d like to return it by emailing us at contact@wilderpaw.com. Please include your order number and, optionally, the reason for your return.
We’ll reply with the return instructions. You then have another 14 days to send the package back to our return address:
Tt. Vasumweg 32-C3
1033 SC Amsterdam
The Netherlands
Return shipping is arranged and paid for by you. We recommend using a tracked shipping service, as the package remains your responsibility until it reaches us.
Once we’ve received your return, we’ll refund the full purchase amount to your original payment method within a maximum of 10 business days. In most cases, this will be sooner.
Cancelling an Order
Changed your mind? You can cancel any item that hasn’t shipped yet. Simply email us at contact@wilderpaw.com with your order number, and we’ll cancel the order and issue a full refund.
Once an item has been handed over to the carrier, the return process described above applies instead.
Returns in 3 Steps
Step 1: Contact Us
Send us an email at contact@wilderpaw.com. Please include your order number and, optionally, the reason for your return.
Step 2: Send Your Package Back
Send the package using a tracked shipping service to the return address above. You arrange and pay for the return shipment yourself.
Step 3: Receive Your Refund
Once we’ve received the package, we’ll refund the full purchase amount within 10 business days.
Important to Know
Return shipping costs are your responsibility. We recommend using a tracked shipping service.
Please return the item in its original packaging where possible.
If you send your package back more than 14 days after informing us that you’d like to return it, we unfortunately cannot guarantee a full refund.
If your item arrived damaged, defective or incorrect, please contact us before returning it. We’ll make it right at no cost to you.
For hygiene and safety reasons, we cannot guarantee that products used by a pet will be eligible for return.
If you’d like to exchange an item, please contact us.
Questions about a return? Email us at contact@wilderpaw.com.