Contact Us
Talk to a human
There's a real person behind every WilderPaw order — not a ticket bot, not a call centre reading from a script. If you've got a question about your order, sizing, a product, a return, or you just want a recommendation for your dog, we'd genuinely love to hear from you.
Email us
The fastest way to reach us is by email: [[OWNER: legal entity · KVK · BTW/VAT · registered address (not a visiting address) · phone · support email]]
Tell us your order number (if you have one), your dog's name is always welcome, and what's going on. The more detail you give us, the quicker we can actually help. You can also use the form on this page — it lands in the same inbox.
When you'll hear back
We reply to every message within 1 business day (Monday to Friday). Weekends and public holidays we're mostly out on walks — but your message is first in line when we're back at the desk. If we need more time to sort something out, we'll tell you that too.
Returns start here
Planning a return? Email us first at the address above with your order number — please don't ship anything back before we've confirmed the return address and next steps. Full details are in our Refund & Returns Policy.
What we can help with
- Order status, tracking and delivery questions
- Sizing and fit advice — measure your dog and we'll steer you right
- Returns and exchanges within our 30-day window
- Product details, materials and compatibility
- Anything that's gone wrong — we'll make it right
The honest bit
WilderPaw is an online-only brand, so there's no shop counter to walk into — but that doesn't mean you're on your own. Every message reaches an actual member of our small team, and we treat your dog's gear as seriously as you do. 🐾
— Team WilderPaw